FREQUENTLY ASKED QUESTIONS
How Can We Help?
Find answers to common questions about products, orders, shipping, returns and payments.
Orders & Products
How can I place an order?
Browse the products available on Nature’s Glance, select your preferred product and variant, add it to your cart and proceed through checkout. Review your order details before completing the purchase.
Can I change or cancel my order after placing it?
If you need to change or cancel an order, please contact us as soon as possible with your order details. Requests are subject to the order’s processing and dispatch status.
How can I check my order status?
You can check available order information through your account or contact our support team with your order details.
What should I do if I receive the wrong product?
Please contact us as soon as possible with your order number and clear photographs of the product you received, including the packaging and shipping label where possible. Our team will review the issue and guide you through the applicable resolution.
Shipping & Delivery
Where do you ship?
We ship to locations supported by our delivery partners. Shipping availability may vary depending on the destination. You can confirm whether delivery is available to your location by entering your shipping address during checkout.
How long does delivery take?
Delivery time may vary depending on your location, product availability, order processing time and the delivery partner. The applicable delivery estimate, when available, will be shown during the ordering or checkout process.
How can I track my shipment?
If tracking is available for your shipment, tracking information will be shared through the contact details provided with your order. You can use the tracking information to check the current status of your shipment.
What should I do if my order is delayed?
If your order appears to be delayed beyond the expected delivery period, please contact us with your order number. We will check the available shipment information and assist you accordingly. Delivery may occasionally be affected by logistics issues, weather, holidays or other circumstances beyond our control.
Returns & Refunds
Can I return my order?
Return eligibility depends on the product and the applicable return conditions. Please review our Returns & Refunds policy before submitting a return request. Some products may not be eligible for return due to their nature or applicable conditions.
How do I request a return?
Contact our support team with your order number, the product you want to return and the reason for the return. Where applicable, provide clear photographs of the product and packaging. Our team will review your request and provide the next steps.
When will I receive my refund?
Once an eligible return is approved and the applicable return process has been completed, the refund will be initiated according to the applicable refund procedure and payment method. The time taken for the amount to appear in your account may also depend on your payment provider or financial institution.
What if my product arrives damaged?
Please contact us as soon as possible after receiving the order. Share your order number along with clear photographs of the damaged product, packaging and shipping label where possible. Our team will review the issue and guide you through the applicable resolution.
Payments
What payment methods are available?
The payment methods currently available for your order will be displayed during checkout. Available options may vary depending on your location and our payment gateway configuration.
Is online payment secure?
Payments are processed through the payment options provided at the Nature’s Glance checkout. We do not ask customers to share sensitive payment information such as card PINs or OTPs through email, WhatsApp or social media.
What should I do if my payment was deducted but my order wasn't confirmed?
First, check your My Account section and order confirmation email to see whether the order was created successfully. If the amount was deducted but your order was not confirmed, please contact us with your order details and payment transaction/reference information. We will check the payment status and assist you with the next steps.
About Nature’s Glance
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Made for better everyday living.