RETURNS & REFUNDS
A Simple & Clear Return Experience
We want you to have a clear understanding of our return and refund process before you place an order.
Return Requests
Return requests are subject to the applicable product and order conditions. Please review the return requirements before requesting a return.
Product Condition
Products requested for return should be unused and in their original condition and packaging, wherever applicable.
Refunds
Approved refunds are processed according to the applicable return decision and the payment method used for the order.
RETURN POLICY
Before Requesting a Return
Which products can be returned?
Return eligibility may vary by product and order. Products must meet the applicable return conditions communicated for the order.
What condition should the product be in?
Unless otherwise specified, returned products should be unused, undamaged and in their original packaging with applicable tags, accessories and documentation.
How do I request a return?
Contact our support team with your order details and the reason for your return request. Our team will review the request and provide the next steps where the return is eligible.
How are refunds processed?
Once an eligible return is approved and the applicable process is completed, the refund will be initiated according to the payment method and applicable refund procedure.
What if I receive a damaged or incorrect product?
Please contact us as soon as possible with your order details and clear photographs of the product and packaging. We will review the issue and guide you through the applicable resolution.
Important Notes
- Please inspect your order after delivery and contact us promptly if there is an issue.
- Keep the original product packaging, tags and accessories until you are satisfied with your purchase.
- Return eligibility can vary depending on the product.
- Refund timelines may depend on the payment provider or financial institution.
- Items that do not meet the applicable return conditions may not be eligible for return or refund.
NEED HELP?
Have a Question About Your Order?
Our team is here to help you understand the return and refund process.
About Nature’s Glance
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Made for better everyday living.